Billing Questions

After receiving services at TOSC, three financial statements will be issued to patients’ insurance carriers. The first corresponds to the physician’s services, the second to the facility fees, and the third to the anesthesia administration.

The TOSC Business Office will determine the patient's repsonsibility by reviewing his or her benefits package and calculating deductibles and coinsurance. Prior to your procedure, you will be notified of the estimated surgery deposit that should be paid on the day of the procedure or prior. Please review our Insurance page for more information or contact our Business office at (919) 596-8524 with questions or concerns.

Refund Policy

Per NC § 131E-91(b) Fair billing and collections practices for hospitals and ambulatory surgical facilities.

Patient Refund Policy: If a patient has overpaid the amount due to the hospital or ambulatory surgical facility, whether as the result of insurance coverage, patient error, health care facility billing error, or other cause, and the overpayment is not in dispute or on appeal, the hospital or ambulatory surgical facility shall provide the patient with a refund within 45 days of receiving notice of the overpayment.

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